No Shane No Gain · Legal
Terms of Service
Last updated: 6 November 2026
1. Introduction
These Terms of Service govern the use of the No Shane No Gain website and the purchase, booking and participation in services offered by Shane Williams, a sole trader trading as NO SHANE NO GAIN.
By using our website or purchasing our services, customers agree to the applicable terms, subject to their statutory consumer rights.
2. Our services
No Shane No Gain provides personal training, small group personal training, corporate wellbeing workshops, workplace health and fitness programmes, fitness assessments, motivational speaking and related wellbeing services.
Service descriptions, locations, session durations, prices and availability are provided at the point of booking or in an agreed written quotation.
3. Bookings and availability
Bookings are subject to availability and confirmation.
Customers must provide accurate contact and booking information.
A booking is confirmed when accepted by No Shane No Gain and any required payment or deposit has been received, unless otherwise agreed in writing.
We reserve the right to refuse bookings for legitimate safety, operational or legal reasons.
4. Payments
Prices are displayed in pounds sterling (GBP).
Payment may be accepted through the payment methods made available at checkout or agreed directly with No Shane No Gain.
Any applicable payment charges must be clearly disclosed before purchase.
Corporate bookings may be invoiced under separately agreed payment terms.
Customers must receive clear confirmation of the services purchased, total price, payment obligations and applicable cancellation conditions.
Administrator placeholder: Existing PT and small-group screens add a 1.5% card-processing fee. Obtain legal review of consumer payment-surcharge restrictions before publication; disclosure alone does not make a fee lawful. No payment code is changed by these drafts.
5. Cancellations and refunds
Cancellation and rescheduling conditions will be explained before a booking is completed.
For individual training sessions, group training packages, workshops and corporate events, any applicable cancellation deadlines or charges must be clearly communicated before purchase.
Customers may be charged for missed sessions or late cancellations only where the applicable terms were disclosed and are fair and legally enforceable.
Where No Shane No Gain cancels a paid service and cannot provide a suitable alternative, customers will be offered an appropriate refund or rescheduling option.
Nothing in these terms removes statutory cancellation or refund rights.
Where UK consumer law provides a 14-day cooling-off period for eligible distance contracts, those rights will be honoured.
Where a legal exception applies, including certain leisure services booked for a specific date, customers will be informed of the applicable conditions before purchase.
Administrator placeholder: Confirm the applicable PT, group, workshop and corporate cancellation terms are fair and disclosed before purchase. Existing PT operation: at least 48 hours — full credit returned; 24–48 hours — recorded 50% charge, no credit returned; under 24 hours — recorded 100% charge, no credit returned. Clarify how the 50% charge is applied before publication. Confirm cooling-off instructions and any product-specific exceptions, including personalised digital plans.
6. Small group personal training
Small group personal training packages may operate on monthly booking cycles.
Where specified at checkout, sessions begin and renew on the first day of each month.
Customers select available sessions according to their purchased package.
Unused or missed sessions do not automatically roll over to the following month unless agreed otherwise or required by law.
Any automatic renewal arrangement must be clearly disclosed and authorised before payment, including its price, frequency, cancellation process and notice requirements.
Administrator placeholder: Current small-group checkout purchases a calendar-month block; it is not an automatic subscription. Confirm wording about renewal and publish cancellation instructions for any future recurring arrangement.
7. Health and participant responsibilities
Customers must provide accurate and relevant health information before participating in physical activities.
Participants may be required to complete a PAR-Q, health questionnaire or participation disclaimer.
Customers must inform their trainer of any injury, medical condition, pregnancy-related consideration or other health concern that could affect safe participation.
Participants should stop exercising and inform the trainer immediately if they experience pain, dizziness, unusual breathlessness or other concerning symptoms.
Customers are responsible for following reasonable safety instructions and using equipment appropriately.
No Shane No Gain may modify, postpone or stop an activity where reasonably necessary for participant safety.
8. Health and fitness results
Fitness results vary between individuals.
No Shane No Gain does not guarantee specific weight loss, strength improvements, fitness outcomes or medical benefits.
Our services provide fitness and wellbeing guidance and are not a substitute for diagnosis or treatment by a qualified healthcare professional.
Customers should seek appropriate medical advice where necessary.
9. Corporate wellbeing and events
Corporate workshops, wellbeing programmes and speaking engagements may be subject to individual quotations or written agreements.
These agreements may specify the number of participants, venue, equipment, session duration, payment arrangements, cancellation conditions and health and safety responsibilities.
Where a separate written agreement is signed, its specific terms will take precedence over these general terms to the extent of any inconsistency.
10. Conduct and safety
All participants must behave respectfully towards trainers, staff and other attendees.
Harassment, threatening behaviour, deliberate misuse of equipment and conduct that creates unreasonable safety risks will not be tolerated.
No Shane No Gain may end participation where reasonably necessary to protect safety or wellbeing.
Any refund decision will take account of the circumstances, fairness and applicable consumer rights.
11. Liability
No Shane No Gain will exercise reasonable care and skill when providing services.
Participation in physical activity carries inherent risks, and participants must follow reasonable safety guidance.
Nothing in these Terms of Service excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing in these terms affects statutory consumer rights under the Consumer Rights Act 2015.
12. Website use
Visitors agree not to misuse the website, attempt unauthorised access, introduce malicious software or interfere with website functionality.
We may update, maintain or temporarily suspend website functionality where reasonably necessary.
13. Intellectual property
Unless otherwise stated, website text, branding, training materials, photographs, videos and other original content belonging to No Shane No Gain are protected by applicable intellectual property laws.
Content must not be commercially reproduced or redistributed without permission, except where permitted by law.
14. Privacy and data protection
Personal information is handled in accordance with our Privacy Policy at:
https://www.noshanenogain.co.uk/privacy-policy
15. Third-party services
Our website may integrate with external booking, payment, authentication or scheduling providers.
These providers may have their own applicable terms and privacy notices.
No Shane No Gain remains responsible for its own legal obligations when using third-party services.
16. Changes to services and terms
We may update these terms to reflect legal requirements or changes to our business.
Changes will not retrospectively remove rights already acquired under an existing booking or contract.
Where material changes affect an ongoing service agreement, customers will be informed appropriately.
17. Complaints
We aim to resolve customer concerns fairly and promptly.
Customers should contact No Shane No Gain using the contact details provided on the website.
18. Governing law
These terms are governed by the laws of England and Wales, without removing any mandatory legal protections available to consumers.
19. Contact information
Shane Williams, sole trader trading as NO SHANE NO GAIN.
Website: https://www.noshanenogain.co.uk
Email: info@noshanenogain.co.uk
Administrator placeholder: Business address: [To be supplied by Shane Williams before publication]. Do not substitute a training venue without confirmation.